Terms And Conditions

Personal Belongings Policy

Please remove all personal belongings, valuables, and other items from your vehicle prior to your appointment.

For liability reasons, any personal belongings left inside the vehicle, including items in the glove box, center console, or other storage compartments, will not be removed by our team. As a result, these areas may not be fully cleaned if personal items remain inside.

While we take great care during every service, MATRIX DETAILING is not responsible for any lost or misplaced personal items left in the vehicle before, during, or after the detailing process.

By booking an appointment with MATRIX DETAILING, you acknowledge and agree to this policy.

Floor Mat Dressing Disclaimer

As part of our detailing process, we may apply a dressing to rubber or all-weather floor mats to restore their appearance and provide a clean, finished look.

Please note that dressed floor mats may be slippery, particularly immediately after application. If you prefer that no dressing be applied to your floor mats, please let us know prior to your service.

Without dressing, rubber or all-weather mats may appear faded, dull, or discolored due to age, wear, and sun exposure. While they will be thoroughly cleaned, some mats may still have an aged appearance even after cleaning.

By allowing dressing to be applied to your floor mats, you acknowledge and accept this risk. MATRIX DETAILING shall not be held liable for any injuries, damages, or other unforeseen circumstances resulting from the use of dressed floor mats.

Cancellation Policy

We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations made with less than 48 hours’ notice will be subject to a cancellation fee of 50% of the scheduled service total.
• Same-day cancellations and no-shows will be charged 100% of the scheduled service total.

Appointments may be rescheduled at no charge when at least 48 hours’ notice is provided.

By booking an appointment with MATRIX DETAILING, you acknowledge and agree to this cancellation policy.

Service Results Disclaimer

While we strive to achieve the best possible results with every service, some stains, odors, pet hair, scratches, and other imperfections may be permanent or may not be fully removable. The final results will depend on the age, condition, and severity of the vehicle’s interior and exterior surfaces.

MATRIX DETAILING does not guarantee the complete removal of all stains, odors, scratches, or defects.

Pre-Existing Damage Policy

MATRIX DETAILING is not responsible for any pre-existing damage to your vehicle, including but not limited to scratches, dents, paint chips, worn upholstery, loose trim, malfunctioning components, or damaged surfaces.

Any noticeable pre-existing damage may be documented prior to the start of service.

Excessive Soiling & Biohazard Policy

Vehicles with excessive pet hair, heavy staining, mold, bodily fluids, vomit, or other biohazard materials may be subject to additional charges. In some cases, service may be declined if the condition presents a health or safety risk.

Additional charges will always be discussed and approved prior to service.